Delivery Policy

At Coily Mane, we are committed to delivering your candles and gift boxes with care and efficiency. Please review our delivery policy to understand how we manage the shipping and delivery of your orders.

Processing Time

1. Order Processing:

– All orders are processed within [1-3] business days.
– Orders placed on weekends or holidays will be processed the next business day.
– You will receive a confirmation email once your order has been processed and is ready for shipment.

2. Custom Orders:

– Custom or personalized products may require additional processing time. You will be informed of the estimated processing time when placing your order.

Shipping Methods & Costs

1. Shipping Options:

-We offer the following shipping options:
-Standard Shipping: [5-7] business days
– Shipping costs are calculated at checkout based on your location and the shipping method selected.

Delivery Timeframes

1. Estimated Delivery Time:

– Estimated delivery times are calculated from the date of shipping and do not include processing time.
– Delivery times may vary depending on your location, the shipping method selected, and any potential delays from the carrier.

2. Tracking Your Order:

– Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
– You can track your order through the carrier’s website.

3. Delays:

– While we strive to deliver your order within the estimated timeframe, please be aware that delays can occur due to factors beyond our control, such as inclement weather or carrier issues.
– If your order is delayed, we will do our best to keep you informed and provide assistance.

Delivery Issues

1. Incorrect Address:

– Please ensure that your delivery address is correct at the time of ordering.
– We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
– If you realize there is an error in your delivery address, please contact us immediately at orders@coilymane.co.za.
– We will do our best to correct it before your order is shipped.

2. Lost or Stolen Packages:

– We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier.
– If your package is lost or stolen, please contact the carrier directly or reach out to us for assistance.

3. Damaged Packages:

– If your package arrives damaged, please take photos of the damage and contact us immediately at orders@coily.co.za. We will work with you to resolve the issue.

Additional Information

1. Signature Required:

– For high-value orders, a signature may be required upon delivery. You will be informed if this applies to your order.

Refund and Returns Policy

Thank you for shopping with us at Coily Mane! We strive to provide high-quality candles and gift boxes that bring joy and satisfaction to our customers. If for any reason you are not completely satisfied with your purchase, please review our returns and exchanges policy below.

Returns

1. Eligibility for Returns:

– Items must be unused, unopened, and in their original packaging.
– Returns must be initiated within 30 days of the purchase date.
– Proof of purchase (e.g., receipt, order confirmation) is required.

2. Non-Returnable Items:

– Custom or personalized products.
– Sale items or gift cards.
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Return Process:

– To initiate a return, please contact our customer service at orders@coilymane.co.za with your order details.
– Once your return is approved, we will provide instructions on how to send your item(s) back to us.
– Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

4. Refunds:

– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within 5 business days, and a credit will automatically be applied to your original method of payment.
– Shipping costs are non-refundable.

Exchanges

1. Eligibility for Exchanges:

Items must be unused, unopened, and in their original packaging. Exchanges must be initiated within 30 days of the purchase date. Proof of purchase is required.

2. Exchange Process:

To exchange an item, please contact us at orders@coilymane.co.za with your order details. Once your exchange is approved, we will provide instructions on how to send your item(s) back to us. You may exchange your item for another product of equal or lesser value. If the new item is of greater value, you will need to pay the difference.

3. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at orders@coilymane.co.za. We will arrange for a replacement at no additional cost.

Additional Information

1. Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

2. Processing Time:

Please allow 5 business days for us to process your return or exchange once we receive your item.

We value your business and are committed to ensuring your satisfaction. If you have any questions or need assistance, please don’t hesitate to contact us at info@coilymane.co.za

Thank you for choosing Coily Mane!