Privacy Policy

At Coily Mane, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from our store.

Information We Collect

1. Personal Information:
   • When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, shipping and billing address, phone number, and payment details.
2. Non-Personal Information:
   • We may collect non-personal information about your visit to our website, including your IP address, browser type, device information, and browsing behavior. This information is collected through cookies and similar technologies to help us improve our website and user experience.
3. Cookies:
   • Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. You can control your cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.

How We Use Your Information

1. Order Processing:
   • We use your personal information to process and fulfill your orders, including sending order confirmations, processing payments, and arranging for shipping.
2. Communication:
   • We may use your contact information to communicate with you about your orders, respond to your inquiries, and provide customer support. If you opt in to our newsletter, we will send you promotional emails about new products, special offers, and other updates.
3. Improving Our Services:
   • We use non-personal information to analyze website traffic, improve our products and services, and customize your shopping experience.
4. Legal Compliance:
   • We may use your information to comply with legal obligations, such as tax reporting and fraud prevention, and to protect the rights and safety of our customers and business.

How We Protect Your Information

1. Data Security:
   • We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include SSL encryption for secure data transmission and PCI DSS compliance for payment processing.
2. Data Retention:
   • We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
3. Third-Party Services:
   • We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to protect your information and use it only for the purposes specified by us.

Your Rights

1. Access and Correction:
   • You have the right to access, update, or correct your personal information at any time by logging into your account or contacting us directly.
2. Opt-Out:
   • You can opt out of receiving promotional emails from us by following the unsubscribe link in any email or by contacting us at info@coilymane.co.za. Please note that you will still receive transactional emails related to your orders.
3. Data Deletion:
   • You may request the deletion of your personal information by contacting us. We will delete your data unless we are required to retain it for legal reasons.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@coilymane.co.za.